HCSS is indebted to the club’s stadium staff for continuing to provide us with an excellent match day tickets service for exiled Tigers fans.

HCSS endeavours to obtain tickets for members exiled from Hull and therefore not able to use the normal purchasing channels. The continuation of this privilege is reliant on all HCSS members treating it with respect and not abusing it.

HOW TICKET ORDERS WORK

1. Check ticket information

We typically open orders for each fixture six weeks before the match is due to be played.

Prior notice of forthcoming ticket order start dates and closing dates will always be publicised by email via our HCSS-Announce email group. You are therefore encouraged to maintain your membership of that group in order to stay informed about all matters to do with HCSS ticket orders.

Orders are usually open for two weeks. Sometimes, we may need to close the ordering window earlier on request of the Hull City ticket office. A reminder ahead of the order deadline will be sent out via HCSS-Announce.

2. Know the rules

• You must be a HCSS member to order tickets.
• You must have a Hull City Ticket Office customer number.
• We will only order one ticket per member.
• We can’t guarantee tickets for every order, but we will try.
• The Ticket Office will from time to time devise a method for prioritising tickets when demand outstrips supply. In rarer occasions, the Committee may also use its own prioritisation method, this procedure is set out below in the FAQs.
• All orders must be paid for, even if you don’t end up using the ticket for whatever reason. If you order a ticket but subsequently can’t attend the match, then pay for the ticket and let the Ticket Organisers know – they will often be able to sell it on for you to another member.

We rely on members always giving timely and accurate information about their ticket orders to the Ticket Organisers.

3. Submit your order

To submit your order you will need to complete the form on the website ticket ordering page. Ticket orders will only be accepted from current fully paid-up HCSS members, other orders will be discarded.

FAQS

Will I always be able to get an away ticket through HCSS?

For most matches, we will continue to do everything we can to secure tickets for members who want to attend. However, for some high-demand fixtures, Hull City may introduce loyalty points thresholds for purchasing tickets.

Where this happens, HCSS will be subject to the same eligibility requirements and we cannot guarantee tickets for members who do not have the required number of loyalty points.

We will always communicate any restrictions when taking orders and will continue to allocate the tickets available to us as fairly as possible.

What if HCSS are oversubscribed?

In recent seasons we have occasionally experienced a situation where demand for away match tickets amongst HCSS members has outstripped supply. In circumstances where we are unable to honour all orders we have devised a ballot system to allocate the tickets that are available – although it is noted that from time to time the ticket office will impose the club’s own scoring system when allocating tickets to our members.

The ballot system, agreed in 2013, is completely open and all members have a chance of getting a ticket for any over-subscribed match as follows:

• Every applicant gets two “balls” in the ballot for the game they apply for;
• In addition, applicants can get additional “balls” as follows:
  • one further ball for each away match they have ordered a ticket for via HCSS during the current season;
  • one further ball for each away match they have ordered a ticket for via HCSS during the previous season, up to a maximum of five further balls;
  • one further ball for being a current HCSS committee member, to reward involvement in the management and development of HCSS; and
  • one further ball for having been a HCSS member for at least 10 consecutive season, to reward loyalty and longevity.

The additional balls awarded for matches attended during the previous season (rule 2/2 above) will be suspended for the first three games of the current season, then applied for all subsequent matches. So for the first three games of the season the ballot is essentially pot luck, with some reward for being on the committee and/or being a long standing member. This gives new members a decent chance of getting a ticket at the start of the season and build up additional balls in subsequent ballots. After these first three matches, the growing influence on success in a ballot will be the number of tickets applied for during the current season (while the number of tickets applied for during the previous season will progressively have a lesser influence on the ballot).

What happens in the ballot if we are a group with an under-16?

Ticket orders are normally treated individually in any ballot. However, where an order includes one or more under-16s, you can ask for the relevant orders to be treated as a group.

This means the group will have one outcome in the ballot: either everyone in the group will receive a ticket, or nobody will. This is to avoid situations where an under-16 receives a ticket but the accompanying adult does not, or vice versa.

To request this, include a “Group” comment with your order.

Can we book to sit together?

You can request to sit with your friends and relatives, no matter how old they are! However each individual order in these circumstances will be treated separately in the ballot – so if three out of five people that ask to sit together are successful in a ballot, we will endeavour to sit those three people together, but the other two will miss out. If you want to sit next to your friends, please include a “Sit” comment with your order.

TICKETING QUERIES

For any questions on the above please reach out to: tickets@hcss.org.uk